Med-Bill’s softer approach to collections helps ensure good relationships with patients.
Below is our collections process in a nutshell. Med-Bill always respects the policies set in place by the provider, and will customize our practices based on your community’s needs.
Med-Bill Corporation Collection Process:
Med-Bill understands that not all accounts can be easily resolved, which is why we have created a collection service specifically for EMS accounts.
We take a “softer approach” to collections to ensure that the positive relationship between your service and your community is maintained.
Although the main focus is always to obtain the highest reimbursement for your service and your crew’s hard work, we partner closely with the patients to resolve their accounts in a fair and respectful manner.
Below are our policies based on State and Federal regulations, but Med-Bill always respects the policies set in place by the provider, and will customize our practices based on your community’s needs. For example, some providers want very limited collection activity taken, while others want all possible legal actions pursued. Med-Bill will customize our collection service and process based on your service’s specific needs.
Med-Bill Corporation Collection Policies:
Med-Bill’s Collection Services follow all State and Federal regulations, including FDCPA, FCRA, and HIPAA.
All collection letters, statements, and calls follow FDCPA guidelines.
Med-Bill takes a soft approach to collections to ensure a good relationship between your service and your patients.
Med-Bill works hand in hand with your patients to ensure they have every opportunity to resolve their account including:
Check by Phone
Credit Cards (at no cost to client)
Med-Bill will not transfer any account to Collections unless otherwise approved by the provider. Credit reporting, estate filing, or bankruptcy filing also follow suit and must also be approved by the provider before action is taken.